MEINITA, ERSANIA DWI (2021) ANALISA KEPUASAN PT. ANGKASA PURA I CABANG SEPINGGAN BALIKPAPAN TERHADAP ON TIME PERFORMANCE GROUND HANDLING AGENTDI BANDAR UDARA SULTAN AJI MUHAMMAD SULAIMAN SEPINGGAN BALIKPAPAN. Diploma thesis, POLITEKNIK PENERBANGAN SURABAYA.
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Abstract
Punctuality or also known as On Time Performance (OTP) has become a
benchmark trust from providers (AP 1 SAMS Sepinggan Balikpapan Branch) and
users (Airlines and Passengers) of the airport services.
The purpose of this study is to find out the cause of the OTP has not been
achieved in the performance of Ground Handling (PT. Aviako Sepinggan), to find
out what efforts have been made by PT. Aviako Sepinggan to achieve OTP in order
to meet the satisfaction of PT. Angkasa Pura 1 Branch SAMS Sepinggan
Balikpapan, knowing the efforts to maximize existing human resources to achieve
the expected OTP, as well as knowing the solutions obtained to fix existing
problems. The research method used is by using a qualitative descriptive method.
For data collection using the method of observation, interviews, literature study,
and documentation. The theoretical basis used in this research is based on Doc
10121 Manual On Ground Handling and IATA Airport Handling Manual.
From the results of the research that has been done, it can be seen that the
available conveyors are still not evenly distributed, the Human Resources training
has not been carried out optimally, and the lack of supervision from the supervisor
of ground handling activities. With the even distribution of conveyor machines,
conducting regular training to ground handling personnel regarding their duties
and responsibilities, as well as optimizing supervision of the implementation of
ground handling activities to achieve OTP targets in order to meet service user
satisfaction.
Keyword: Ground Handling, On Time Performance, service user satisfaction,
personel performance, OTP target.
Item Type: | Thesis (Diploma) |
---|---|
Uncontrolled Keywords: | Ground handling, On Time Performance, kepuasan pengguna jasa, kinerja personel, target OTP. |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | D III Manajemen Transportasi Udara |
Depositing User: | Users 1 not found. |
Date Deposited: | 21 Jun 2023 06:18 |
Last Modified: | 21 Jun 2023 06:18 |
URI: | https://repo.poltekbangsby.ac.id/id/eprint/1040 |