PENGARUH PELAYANAN FASILITAS DI AREA SELASAR (CURBSIDE) TERHADAP KENYAMANAN PENUMPANG DI BANDAR UDARA RADIN INTEN II LAMPUNG

Penelitian ini bertujuan untuk menganalisis pengaruh pelayanan fasilitas di area selasar (curbside) terhadap kenyamanan penumpang di Bandara Radin Inten II Lampung. Pendekatan yang digunakan adalah deskriptif kuantitatif dengan metode regresi linier sederhana serta korelasi Rank Spearman. Data dikumpulkan melalui kuesioner kepada 44 responden, kemudian diolah menggunakan SPSS versi 25.
Hasil analisis menunjukkan bahwa seluruh variabel fasilitas memiliki pengaruh positif dan signifikan terhadap kenyamanan penumpang. Pelayanan informasi (X1) memiliki koefisien regresi sebesar 0,861 dan korelasi ρ = 0,804. Pelayanan kebersihan (X2) menunjukkan nilai regresi 0,806 dan korelasi ρ = 0,805. Fasilitas ruang laktasi (X3) memiliki pengaruh paling rendah dengan regresi 0,399
dan korelasi ρ = 0,373. Fasilitas toilet (X4) mencatatkan koefisien regresi 0,726 dan korelasi ρ = 0,736. Fasilitas tempat ibadah (X5) memiliki regresi 0,783 dan korelasi
ρ = 0,646. Fasilitas charging station (X6) menjadi variabel dominan dengan regresi 0,852 dan korelasi ρ = 0,841.
Semua variabel memiliki nilai signifikansi < 0,05, sehingga hipotesis alternatif (H1) diterima. Peningkatan kualitas fasilitas selasar terbukti berkontribusi signifikan terhadap kenyamanan penumpang.
Kata Kunci: Pelayanan, Fasilitas Selasar, Kenyamanan Penumpang, Bandara, Pelayanan, PM 41 Tahun 2023
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This study aims to analyze the influence of curbside facility services on passenger comfort at Radin Inten II Airport in Lampung. A quantitative descriptive approach was employed, using simple linear regression and Spearman Rank
correlation analysis. Data were collected through questionnaires distributed to 44 respondents and processed using SPSS version 25.
The analysis showed that all facility variabels had a positive and significant effect on passenger comfort. Information service (X1) had a regression coefficient
of 0.861 and ρ = 0.804. Cleanliness (X2) had a coefficient of 0.806 and ρ = 0.805. The lactation room (X3) had the lowest effect with 0.399 and ρ = 0.373. Toilet facilities (X4) yielded 0.726 and ρ = 0.736. Worship facilities (X5) showed a coefficient of 0.783 and ρ = 0.646. The most dominant variabel was the charging station (X6) with a regression of 0.852 and ρ = 0.841.
All variabels had significance values < 0.05, confirming that the alternative hypotheses (H1) were accepted. It can be concluded that improving curbside facilities contributes significantly to enhancing passenger comfort.
Keywords: Services, Curbside Facilities, Passenger Comfort, Airport, Service, Minister of Transportation Regulation No. 41 of 2023 (Indonesia)