ANALISIS BEBAN KERJA TUGAS RANGKAP PERSONEL AIR TRAFFIC CONTROLLER (ATC) SEBAGAI PERSONEL AIR TRAFFIC SERVICE REPORTING OFFICE (ARO) DI PERUM LPPNPI KANTOR CABANG PEMBANTU LABUAN BAJO

Pelayanan Air Traffic Controller (ATC) di Perum LPPNPI Kantor Cabang
Pembantu Labuan Bajo menerapkan tugas rangkap antara fungsi ATC dan Air
Traffic Service Reporting Office (ARO) sebagai solusi keterbatasan personel.
Praktik tugas rangkap ini menimbulkan berbagai dampak signifikan pada aspek
beban kerja, kualitas pelayanan, dan keselamatan penerbangan yang menjadi fokus
utama kajian ini.
Penelitian menggunakan metode kualitatif dengan pengumpulan data melalui
observasi, wawancara mendalam, serta dokumentasi. Analisis difokuskan pada
pengaruh tugas rangkap terhadap beban kerja personel, kompetensi, tingkat
kelelahan, serta bagaimana hal ini memengaruhi efektivitas operasional dan
keselamatan penerbangan di lokasi studi.
Hasil penelitian mengungkapkan bahwa penugasan rangkap menyebabkan
peningkatan beban kerja secara signifikan, terutama pada saat volume lalu lintas
udara tinggi, yang berpotensi menurunkan fokus dan kualitas layanan ATC.
Kelelahan kerja akibat multitasking dan kurangnya dukungan fasilitas
memengaruhi kinerja personel dan meningkatkan risiko keselamatan penerbangan.
Penelitian ini merekomendasikan pengelolaan sumber daya manusia yang lebih
optimal, peningkatan fasilitas pendukung, serta pengaturan kerja yang mampu
mengurangi dampak negatif tugas rangkap demi menjaga keselamatan dan kualitas
pelayanan.
Kata Kunci : Air Traffic Controller, ARO, Tugas Rangkap, Beban Kerja,
Pengelolaan Sumber Daya Manusia.
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The Air Traffic Controller (ATC) service at Perum LPPNPI Labuan Bajo
Branch Office implements dual roles between the functions of ATC and the Air
Traffic Service Reporting Office (ARO) as a solution to personnel limitations. This
practice of dual assignments has significant impacts on workload, service quality,
and flight safety, which are the main focus of this study.
This research uses qualitative methods with data collection through
observation, in-depth interviews, and documentation. The analysis focuses on the
effects of dual assignments on personnel workload, competency, fatigue levels, and
how these factors influence operational effectiveness and flight safety at the study
site.
The study’s results reveal that dual assignments cause a significant increase
in workload, especially during high air traffic volume, which could reduce ATC
focus and service quality. Work fatigue due to multitasking and lack of supporting
facilities affect personnel performance and increase flight safety risks. This study
recommends more optimal human resource management, improvement of
supporting facilities, and work arrangements that can reduce the negative impacts
of dual assignments in order to maintain safety and service quality.
Keywords: Air Traffic Controller, ARO, Dual Assignment, Workload, Human
Resource Management