RANCANGAN AIRPORT MAP BERBASIS WEBSITE GUNA OPTIMALISASI PELAYANAN PENGGUNA JASA DI BANDAR UDARA INTERNASIONAL KOMODO LABUAN BAJO

Penelitian ini bertujuan untuk merancang sistem informasi Airport Map
berbasis website guna mengoptimalkan pelayanan pengguna jasa di Bandar Udara
Internasional Komodo Labuan Bajo. Latar belakang dari penelitian ini yaitu belum
tersedianya sistem informasi visual yang dapat diakses secara digital oleh
penumpang untuk menemukan lokasi-lokasi penting di area bandara. Akibatnya,
pengguna jasa mengalami kesulitan dalam mobilitas dan pencarian fasilitas, yang
berdampak pada rendahnya efisiensi dan kepuasan layanan.
Penelitian ini menggunakan metode Research and Development (R&D)
dengan pendekatan model pengembangan ADDIE (Analysis, Design, Development,
Implementation, Evaluastion). Data yang digunakan berupa peta terminal domestik
dan internasional, serta akses menuju destinasi wisata di sekitar Labuan Bajo.
Tahapan perancangan dilakukan menggunakan HTML, CSS Tailwind, dan
JavaScript yang kemudian di-deploy melalui platform Netlify. Uji Validasi
dilakukan oleh ahli IT dan ahli materi, serta pengujian efektivitas dilakukan kepada
55 responden penumpang menggunakan kuesioner.
Hasil penelitian menunjukkan bahwa sistem informasi Airport Map berbasis
website ini layak digunakan, dinilai sangat baik dari sisi usability dan efisiensi, serta
memberikan kemudahan akses informasi lokasi bagi pengguna jasa. Sistem ini
diharapkan menjadi solusi digital inovatif untuk meningkatkan pelayanan di
lingkungan bandara.
Kata Kunci: Airport Map, Website, Sistem Informasi, Digital, Pelayanan Jasa
Bandara
==========================================================
This research aims to design a web-based Airport Map information system
to optimize service quality for users at Komodo International Airport, Labuan
Bajo. The background of this study is the unavailability of a visual and digital
information system accessible to passengers for locating important facilities within
the airport area. As a result, users experience difficulties in mobility and
wayfinding, which negatively affects service efficiency and user satisfaction.
The study adopts the Research and Development (R&D) method with the
ADDIE development model approach (Analysis, Design, Development,
Implementation, Evaluation). The data used includes maps of domestic and
international terminals, and access routes to nearby tourist destinations around
Labuan Bajo. The system was developed using HTML, Tailwind CSS, and
JavaScript, and deployed via the Netlify platform. Validity testing was carried out
by IT and subject matter experts, and usability testing involved 55 passenger
respondents through questionnaires.
The results indicate that this web-based Airport Map system is feasible and
rated highly in terms of usability and efficiency. It facilitates user access to
location information and is expected to serve as an innovative digital solution to
improve service quality at the airport.
Keywords: Airport Map, Website, Information System, Digital, Airport Service
Quality