ANALISIS PEMBERIAN REWARD DALAM MEMBERIKAN MOTIVASI KERJA PERSONEL AVSEC DI BANDAR UDARA JUANDA SURABAYA

Penelitian ini bertujuan untuk menganalisis pemberian reward dalam meningkatkan motivasi kerja personil Aviation Security (AVSEC) di Bandar Udara Juanda Surabaya. Penelitian dilatarbelakangi oleh pentingnya motivasi kerja personil AVSEC dalam mendukung pelaksanaan tugas pengamanan penerbangan yang efektif serta perlunya evaluasi terhadap sistem reward yang diterapkan oleh perusahaan. Metode yang digunakan adalah penelitian kualitatif dengan pendekatan deskriptif. Data diperoleh melalui observasi, wawancara, dan dokumentasi dengan informan yang terdiri atas pihak perusahaan, supervisor AVSEC, dan personil AVSEC. Hasil penelitian menunjukkan bahwa reward yang diberikan berupa penghargaan verbal, sertifikat penghargaan, kesempatan pengembangan diri, serta bentuk apresiasi lainnya yang bersifat finansial maupun non-finansial. Pemberian reward memberikan dampak positif terhadap motivasi kerja personil yang ditunjukkan melalui peningkatan semangat kerja, kedisiplinan, tanggung jawab, ketelitian, dan kerja sama tim. Namun, pelaksanaan reward masih menghadapi beberapa kendala, seperti kurangnya transparansi kriteria penilaian, ketidakkonsistenan pelaksanaan program, serta adanya persepsi ketidakadilan di antara personil. Oleh karena itu, diperlukan sistem reward yang lebih transparan, konsisten, dan berkelanjutan agar dapat meningkatkan motivasi kerja personil secara optimal. Hasil penelitian ini diharapkan dapat menjadi bahan pertimbangan bagi pengelola bandar udara dalam mengembangkan strategi pengelolaan sumber daya manusia yang mendukung keamanan dan keselamatan penerbangan.

Kata kunci: reward, motivasi kerja, Aviation Security, Bandar Udara Juanda Surabaya.

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This study aims to analyse the use of rewards in enhancing the work motivation of Aviation Security (AVSEC) personnel at Juanda Airport, Surabaya. The study was motivated by the importance of AVSEC personnel’s work motivation in supporting the effective implementation of aviation security duties, as well as the need to evaluate the reward system implemented by the company. The method used was qualitative research with a descriptive approach. Data were obtained through observation, interviews and documentation, with informants comprising company representatives, AVSEC supervisors and AVSEC personnel. The results of the study indicate that the rewards provided take the form of verbal praise, certificates of appreciation, opportunities for personal development, and other forms of recognition, both financial and non-financial. The provision of rewards has a positive impact on staff work motivation, as demonstrated by improvements in work enthusiasm, discipline, responsibility, attention to detail and teamwork. However, the implementation of the reward system still faces several challenges, such as a lack of transparency in assessment criteria, inconsistencies in programme implementation, and perceptions of unfairness amongst staff. Therefore, a more transparent, consistent and sustainable reward system is required in order to optimally enhance staff motivation. It is hoped that the findings of this study will serve as a basis for consideration by airport managers in developing human resource management strategies that support aviation security and safety.

Keywords: reward, work motivation, aviation security, Juanda Airport, Surabaya.