PENGARUH PERAWATAN AVIOBRIDGE TERHADAP KENYAMANAN PENUMPANG DI BANDAR UDARA TJILIK RIWUT PALANGKA RAYA

Bandar Udara Tjilik Riwut Palangka Raya merupakan salah satu
infrastruktur vital transportasi udara yang melayani lebih dari 726.504 penumpang pada tahun 2024. Salah satu fasilitas penunjang utama yang sangat mempengaruhi kenyamanan penumpang adalah aviobridge. Namun, fasilitas ini menunjukkan penurunan kualitas akibat usia pemakaian yang sudah lama, seperti kerusakan pada layar monitor, sensor, AC yang tidak optimal, hingga lantai yang terkelupas.
Berdasarkan data dari aplikasi SCORE, aviobridge ini termasuk dalam 10 besar open case pelaporan kerusakan fasilitas bandara. Oleh karena itu, penelitian ini
bertujuan untuk menganalisis sejauh mana perawatan aviobridge yang dilakukan berpengaruh terhadap kenyamanan penumpang.Penelitian ini menggunakan pendekatan deskriptif kuantitatif dengan metode pengumpulan data melalui observasi, studi pustaka, dan penyebaran kuesioner kepada 65 responden. Indikator kenyamanan yang dianalisis meliputi
kelancaran pengoperasian, kestabilan struktur, suhu, pencahayaan, dan kebersihan area aviobridge. Hasil pengolahan data menggunakan uji validitas, reliabilitas,
normalitas, linearitas, regresi linear sederhana dan uji t parsial. Uji validitas dan reliabel menujukkan instrumen yang digunakan bersifat valid dan reliabel. Uji
normalitas menghasilkan nilai signifikansi sebesar 0,860 maka data berdistribusi normal. Uji regresi menghasilkan persamaan Y = 3,499 +0,897X yang menunjukkan setiap peningkatan 1 poin pada kualitas perawatan akan
meningkatkan kenyamanan penumpang sebesar 0,897 poin.
Secara keseluruhan, hasil penelitian membuktikan bahwa perawatan aviobridge memberikan pengaruh positif yang signifikan terhadap kenyamanan penumpang di Bandara Tjilik Riwut. Mayoritas responden menilai kenyamanan
meningkat apabila perawatan dilakukan secara rutin dan sesuai SOP. Rekomendasi dari hasil penelitian ini antara lain peningkatan program perawatan preventif dan korektif. Diharapkan hasil penelitian ini menjadi pertimbangan penting bagi pihak pengelola bandara dalam menjaga dan meningkatkan kualitas layanan melalui perawatan fasilitas secara optimal.
Kata Kunci: Aviobridge, Perawatan, Kenyamanan Penumpang, Bandar Udara Tjilik Riwut.
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Tjilik Riwut Airport Palangka Raya is one of the vital air transportation infrastructures serving more than 726,504 passengers in 2024. One of the main supporting facilities that greatly affects passenger comfort is the aviobridge.
However, this facility shows a decline in quality due to its long age of use, such as damage to monitor screens, sensors, non-optimal air conditioning, and peeling floors. Based on data from the SCORE application, this aviobridge is included in the top 10 open cases reporting damage to airport facilities. Therefore, this study aims to analyze the extent to which the aviobridge maintenance carried out affects
passenger comfort.This study uses a quantitative descriptive approach with data collection methods through observation, literature study, and questionnaire distribution to 65
respondents. The comfort indicators analyzed include operational smoothness, structural stability, temperature, lighting, and cleanliness of the aviobridge area.
Data processing results were obtained using validity, reliability, normality, linearity, simple linear regression, and t parsial tests. The validity and reliability
tests showed that the instruments used were valid and reliable. The normality test yielded a significance value of 0.860, indicating that the data were normally distributed. The regression test yielded the equation Y = 3.499 + 0.897X, indicating that every 1-point increase in maintenance quality would increase passenger comfort by 0.897 points.
The results prove that aviobridge maintenance has a significant positive effect on passenger comfort at Tjilik Riwut Airport. The majority of respondents assessed that comfort increases if maintenance is carried out regularly and according to SOPs. Recommendations from the results of this study include improving preventive and corrective maintenance programs. It is hoped that the results of this study will be an important consideration for airport managers in maintaining and improving service quality through optimal facility maintenance.Keywords: Aviobridge, Maintenance, Passenger Comfort, Tjilik Riwut Airport.