PENGARUH FASILITAS GARBARATA TERHADAP KENYAMANAN PENUMPANG DI BANDAR UDARA JENDERAL AHMAD YANI SEMARANG

Fasilitas garbarata berperan penting dalam meningkatkan kenyamanan penumpang, terutama sebagai pelindung dari cuaca ekstrem dan kemudahan akses naik dan turun pesawat. Di Bandara Jenderal Ahmad Yani Semarang, ditemukan permasalahan pada garbarata, seperti AC yang tidak dingin dan kanopi yang berlubang, sehingga berpotensi mengurangi kenyamanan penumpang. Penelitian ini bertujuan untuk menganalisis pengaruh fasilitas garbarata terhadap kenyamanan penumpang di Bandara Jenderal Ahmad Yani Semarang. Penelitian dilakukan dengan pendekatan deskriptif kuantitatif melalui kuesioner. Populasi penelitian adalah 44 penumpang dengan sampel 40 responden. Analisis data dilakukan melalui uji statistik (validitas, reliabilitas, normalitas, uji-t, dan uji korelasi). Hasil penelitian menunjukkan bahwa 34 dari 40 responden merasakan bahwa fasilitas garbarata berpengaruh positif terhadap kenyamanan penumpang, terutama dalam hal efisiensi waktu, kemudahan akses, dan perlindungan dari cuaca. Temuan ini menegaskan pentingnya optimalisasi kondisi garbarata untuk meningkatkan pengalaman penumpang di Bandara Jenderal Ahmad Yani Semarang.

Kata Kunci: Garbarata, Kenyamanan Penumpang, Bandara, Fasilitas
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Garbarata facilities play an important role in improving passenger comfort, especially as a protector from extreme weather and easy access to boarding and disembarking aircraft. At Jenderal Ahmad Yani Airport Semarang, problems were found in the garbarata, such as air conditioning that was not cold and a perforated canopy, which had the potential to reduce passenger comfort. This study aims to analyze the influence of garbarata facilities on passenger comfort at Jenderal Ahmad Yani Airport Semarang. The research was conducted with a descriptive quantitative approach through questionnaires. The population of the study was 44 passengers with a sample of 40 respondents. Data analysis is carried out through statistical tests
(validity, reliability, normality, t-test, and correlation test). The results showed that 34 out of 40 respondents felt that garbarata facilities had a positive effect on passenger comfort, especially in terms of time efficiency, ease of access, and protection from the weather. These findings confirm the importance of optimizing garbarata conditions to improve the passenger experience at Jenderal Ahmad Yani Airport Semarang.

Keywords: Aviobridge, Passenger comfort, Airport, Facilities