ANALISIS PENGAWASAN PERSONIL APRON MOVEMENT CONTROL (AMC) TERHADAP KUALITAS PELAYANAN GROUND SUPPORT EQUIPMENT (GSE) DI BANDAR UDARA SULTAN BABULLAH TERNATE

Pengawasan yang efektif oleh personil Apron Movement Control (AMC)
merupakan faktor penting dalam menjamin kelancaran dan keselamatan
operasional Ground Support Equipment (GSE) di sisi udara bandara. Di Bandar
Udara Sultan Babullah Ternate, masih ditemukan keterbatasan dalam jumlah
personil AMC serta ketidakteraturan dalam penempatan dan pengoperasian GSE
yang mengakibatkan gangguan operasional seperti peningkatan ground time dan
keterlambatan keberangkatan pesawat. Hal ini menunjukkan adanya kelemahan
dalam pengawasan dan koordinasi di apron.
Penelitian ini mengacu pada regulasi seperti SKEP 140/VI/1999, Peraturan
Dirjen Perhubungan Udara No. 21 Tahun 2015, dan CASR Part 121, serta teori
pengawasan organisasi. Tujuan penelitian adalah menganalisis pengaruh
pengawasan AMC terhadap mutu layanan GSE, serta mengevaluasi kesesuaian
implementasinya terhadap standar prosedur operasional dan peraturan perundangan
yang berlaku.
Metode yang digunakan adalah kuantitatif dengan pendekatan survei. Data
dikumpulkan melalui observasi, dokumentasi, studi pustaka, dan kuesioner yang
disebarkan kepada 80 responden dari kalangan personil AMC, ground handling,
dan pihak maskapai. Instrumen diuji validitas dan reliabilitasnya, sedangkan
analisis data dilakukan dengan regresi linear sederhana dan statistik deskriptif.
Hasil analisis menunjukkan bahwa pengawasan personil AMC berpengaruh
signifikan dan positif terhadap kualitas pelayanan GSE dengan nilai koefisien
determinasi (R²) sebesar 0,881 dan korelasi sebesar 0,939, serta tingkat signifikansi
0,001. Meskipun demikian, beberapa aspek masih perlu ditingkatkan seperti
kedisiplinan petugas dan penataan peralatan GSE. Penelitian ini menyimpulkan
bahwa peningkatan kualitas pengawasan personil AMC sangat diperlukan guna
menunjang efisiensi pelayanan darat dan menjaga jadwal penerbangan tetap
optimal.
Kata kunci: Personil Apron Movement Control (AMC), Ground Support
Equipment (GSE), Pengawasan, Kualitas Pelayanan, Bandara Udara Sultan
Babullah Ternate.
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Effective supervision by Apron Movement Control (AMC) personnel is a key
factor in ensuring the smooth and safe operation of Ground Support Equipment
(GSE) on the airside of airports. At Sultan Babullah Airport in Ternate, limited
AMC staffing and irregular GSE placement and operation have led to operational
disruptions, including increased ground time and flight delays. These issues
highlight weaknesses in field supervision and coordination within the apron area.
This study refers to regulations such as SKEP 140/VI/1999, Directorate
General of Civil Aviation Regulation No. 21 of 2015, and CASR Part 121, as well
as theories of organizational supervision and service quality. The research aims to
analyze the influence of AMC personnel supervision on the quality of GSE services
and assess the implementation of oversight in accordance with operational
standards and legal frameworks.
The research employed a quantitative approach using surveys. Data were
collected through observation, documentation, literature review, and
questionnaires distributed to 80 respondents, including AMC officers, ground
handling staff, and airline personnel. Instruments were tested for validity and
reliability, and data were analyzed using simple linear regression and descriptive
statistics.
Findings revealed that AMC supervision has a significant and positive effect
on the quality of GSE services, with a coefficient of determination (R²) of 0.881, a
correlation coefficient of 0.939, and a significance level of 0.001. However, several
aspects still require improvement, particularly discipline among personnel and
proper arrangement of GSE. The study concludes that enhancing AMC supervision
is essential to support ground handling efficiency and maintain on-time flight
operations.
Keywords: Apron Movement Control (AMC), Ground Support Equipment (GSE),
Supervision, Service Quality, Airport Sultan Babullah Ternate.